Solutions for the Deaf & Hard of Hearing

Video cams, video conferencing, and video interpreting services are opening doors for deaf people. Unfortunately, as of two years ago, the Community Service Center for the Deaf and Hard of Hearing (CSCDHH) was unable to take advantage of these advances in video technology with their existing equipment. CSCDHH had a mix of old and new computers that were connected through peer-to-peer networks with different software installed on each one. "We had a rat's nest of wiring," said Jackie VanAnda, CSCDHH Finance and Development Manager. In addition, CSCDHH handles about 400 interpreting jobs per month, and each job was being tracked on a small sheet of paper. "Imagine 400 little pieces of paper!" Jackie exclaimed.

CSCDHH first got to know NPower, when they participated in NPower's Day of Service, an event that mobilizes volunteers who then provide one-on-one technology assistance to nonprofits free of charge for the day. Later, getting their technology systems in order became a high priority for the organization. CSCDHH contracted NPower to create an Access database that would allow them to track their clients' information and replace their cumbersome paper tracking system. A consultant from NPower also showed them how to import this data into QuickBooks for billing and record-keeping purposes. No more little pieces of paper.

One year later, with their database, billing, and record-keeping systems in place, CSCDHH was ready to have John Smith, NPower's Director of Consulting, come in to help them put together a comprehensive technology plan. John surveyed the staff regarding their skills and to find out what they wanted to achieve. He worked closely with CSCDHH to put together a three-year technology plan that would help them take advantage of the new video technology available. In the first year of the plan, CSCDHH needed to get their infrastructure in place to support their future objectives. Once the necessary hardware and wiring were in place and the staff had received the appropriate training, CSCDHH would be able to expand their services to include communication
through video technology and improved quality of their Web site.

In keeping with their year one objectives, CSCDHH purchased 10 new computers and installed donated copies of Microsoft Office. NPower oversaw all technical aspects of setting up the computers, setting up a local area network, installing the software, and transferring files onto the new machines. They also worked with contractors to ensure the necessary wiring was in place for future video cam and video conferencing capabilities.

When the installation was complete in 2003, the staff was ready to make the most of the new technology. CSCDHH turned to NPower again for more training assistance.
"It doesn't do us any good to have the technology if no one uses it," said Jackie. The staff attended basic Windows XP, Microsoft Word, and Microsoft Outlook courses at NPower's on-site computer lab. In addition to taking classes at NPower, CSCDHH took advantage of individualized coaching. Bill Friend, one of the NPower instructors, worked one-on-one with Jean Healy, CSCDHH Auxiliary Programs Manager, who is deaf and blind. "We had no interpreter at my request because my office space is small, and I felt the interpreter would make it more complicated," Jean said. Bill knew some signs, which he used. He also brought his laptop and typed information for the lessons in large type. "He was patient and easy going, and it made for fun learning," Jean said. "I'm glad Bill was willing to work with me in a direct manner. I learned a lot too!" Jean added.

"NPower is a resource that has allowed us to dream," Jackie said. "Video technology over the internet is extremely powerful for deaf people," she explained. Video
conferencing will allow CSCDHH to make video interpreting services available on demand. Video cams will allow people who are deaf or hard of hearing to have a natural conversation rather than relying on relay services or interpreters.

"I found everyone at NPower to be congenial, open to feedback, and responsive to our needs," Jackie said. "They've been very flexible and patient with us," she added.
While the database project and technology plans have been delayed at times due to lack of funds, NPower was able to pick up and work with CSCDHH again once funding was available. NPower helped the Community Service Center for the Deaf and Hard of Hearing accomplish their technology goals, and ultimately their mission.